Travis Seitler: Web Designer

(This is a follow-up to my April 7th warning of a potential BMG Music Service scam.)

On 9 Apr 2007 20:10:45 EST, cs1@bmgmusicservice.com wrote:

To: Travis Seitler

We received your inquiry regarding the Stelk class action settlement email you received.

We hope you’ll take advantage of placing your settlement order online by clicking on the link in the email. If you have any problems placing your order please contact us via email at cs@bmgms.com.

Thank you.

Your Friends at
BMG Music Service

I looked at the headers, and not only did this e-mail originate from a Random House server (BMG and Random House are both part of the Bertelsmann-Media Worldwide network), but both e-mail address domains (bmgmusicservice.com and bmgms.com) are administered by Random House servers.

So strange as it seems, this one is actually legit. Well, I should say the original e-mail came with the approval of a Bertelsmann company. I can’t shake the feeling that the whole “buy online from CDLounge.com” thing is an effort to transfer your membership from BMG to CDLounge for some shady legal reason (avoiding further settlements?). Call me paranoid, but I’m going to use the PDF Settlement Voucher instead (login required).

BTW, notice how this e-mail reply didn’t address any specific concerns? They just made it sound like I couldn’t figure out how to place an order online. (Their own records would show I do know this, but I suppose that would require this particular group of companies to actually know what they’re doing.) With all the ways that this settlement’s execution is being botched up, the folks at BMG/Columbia House are losing major emotional capital at a time when they desperately needed to raise it.